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Privacy Policy

Last updated: April 8, 2026

[Company Name] ("Company," "we," "us," or "our") operates the Squawk5 platform ("Service"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Service.

1. Information We Collect

Account Information

  • Email address
  • First and last name
  • Job title
  • Phone number (optional)
  • Organization name and FAA certificate details

SMS Compliance Data

  • Hazard reports and associated risk assessments
  • Corrective action records
  • Safety documents (policies, manuals, ERPs)
  • Training records
  • Safety performance indicator data
  • Audit records
  • Aircraft information

Usage Information

  • Log data (IP address, browser type, access times)
  • Pages viewed and features used
  • Device information

2. How We Use Your Information

  • Service delivery: To provide, maintain, and improve the Squawk5 platform and its features.
  • Account management: To create and manage your account, process subscriptions, and provide customer support.
  • Communications: To send you service-related notifications, such as subscription confirmations, security alerts, and product updates.
  • Security: To detect, prevent, and address technical issues and unauthorized access.
  • Compliance: To comply with legal obligations and respond to lawful requests from public authorities.

We do not sell, rent, or trade your personal information or SMS compliance data to third parties for marketing purposes.

3. Third-Party Services

We use the following third-party services to operate the platform:

4. Data Retention

We retain your account information and SMS compliance data for as long as your account is active or as needed to provide you the Service.

Regulatory retention: Safety compliance data — including hazard reports, corrective actions, audit logs, training records, safety documents, and SPI readings — is retained for a minimum of five (5) years after account termination, as required by 14 CFR §5.99.

Personal account information (name, email, login credentials) may be anonymized 30 days after cancellation upon request. You may export all of your data at any time before or after cancellation using the built-in export feature.

We may also retain certain information as required by law or for legitimate business purposes, such as resolving disputes and enforcing our agreements.

5. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS) and at rest, secure authentication, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies

The Service uses session cookies that are strictly necessary for authentication and maintaining your logged-in state. We do not use analytics, advertising, or tracking cookies. Session cookies expire when you close your browser or after the server-configured session timeout period.

7. Your Rights

  • Data export: You can export all of your organization's data at any time using the built-in data export feature in your account settings.
  • Account deletion: You may request deletion of your account and all associated data by contacting us at the email below.
  • Access and correction: You can access and update your personal information through your profile settings at any time.
  • Objection: You may object to certain processing of your data by contacting us.

8. For European Economic Area Residents

If you are located in the European Economic Area (EEA), the following additional provisions apply to our processing of your personal data:

  • Legal basis for processing: We process your personal data on the basis of contract performance (to deliver the Service you have subscribed to) and legitimate interests (to maintain security, prevent fraud, and improve the Service).
  • Right to lodge a complaint: You have the right to lodge a complaint with your local data protection supervisory authority if you believe our processing of your personal data violates applicable law.
  • Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format. You can exercise this right at any time using the self-serve data export feature in your account settings.
  • Right to restrict processing: You have the right to request that we restrict the processing of your personal data under certain circumstances, such as when you contest the accuracy of the data or object to our processing.
  • Right to erasure: You have the right to request deletion of your personal data. Please note that safety compliance data (hazard reports, corrective actions, audit logs, training records, safety documents, and SPI readings) is subject to mandatory retention under 14 CFR §5.99 and cannot be deleted until the retention period has expired.
  • Cross-border data transfers: Your personal data is processed and stored in the United States. By using the Service, you acknowledge that your data will be transferred to and processed in the United States, which may have different data protection standards than your country of residence.

9. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will provide at least 30 days' notice of any material changes by email to the address associated with your account and by posting the updated policy on this page with a revised "Last updated" date. Your continued use of the Service after the effective date of any modifications constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at support@squawk5.com.

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