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Terms of Service

Last updated: April 8, 2026

These Terms of Service ("Terms") govern your access to and use of the Squawk5 platform ("Service") operated by [Company Name] ("Company," "we," "us," or "our"). By creating an account or using the Service, you agree to be bound by these Terms.

1. Service Description

Squawk5 is a cloud-based Safety Management System compliance management tool designed for FAA Part 135 certificate holders. The Service provides hazard reporting, risk assessment, corrective action tracking, safety document management, training record keeping, safety performance indicator monitoring, and compliance scorecard features to assist operators in meeting the requirements of 14 CFR Part 5.

2. Aviation Compliance Disclaimer

This Service is a compliance management tool and does not replace the certificate holder's obligations under 14 CFR Part 5. Users are solely responsible for ensuring their Safety Management System meets all applicable FAA requirements. The Service does not constitute legal, regulatory, or aviation safety advice. [Company Name] is not a designated representative of the FAA and does not certify compliance with any federal regulation.

3. Account Registration and Security

You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

4. Customer Responsibilities

  • You are solely responsible for the accuracy, quality, and legality of all data you enter into the Service.
  • You are responsible for ensuring your organization's Safety Management System complies with all applicable FAA regulations, including 14 CFR Part 5.
  • You must ensure that all users within your organization comply with these Terms.
  • You are responsible for maintaining your own backup copies of critical safety data.

5. Data Ownership

You retain all rights, title, and interest in and to your data. We do not claim ownership of any content you submit to the Service. You grant us a limited license to use your data solely to provide and improve the Service. You may export all of your data at any time before or after account cancellation using the built-in export functionality.

Regulatory retention: Safety compliance data — including hazard reports, corrective actions, audit logs, training records, safety documents, and SPI readings — is retained for a minimum of five (5) years after account termination, as required by 14 CFR §5.99. Personal account information (name, email, login credentials) may be anonymized 30 days after cancellation upon request.

6. Acceptable Use

You agree not to:

  • Submit intentionally false or misleading safety reports.
  • Share login credentials with unauthorized parties.
  • Upload malicious files, malware, or harmful content.
  • Attempt to access data belonging to other organizations.
  • Use the Service in any manner that violates applicable law, including FAA regulations.

Violation of this section may result in immediate suspension or termination of your account without notice.

7. Free Trial

New organizations receive a 14-day free trial with full access to all Service features. When the trial expires, access to the Service is restricted until you activate a paid subscription. No payment information is required to start a trial.

8. Subscription and Payment

Access to the Service requires a paid subscription after the initial trial period. Subscription fees are billed monthly in advance. All fees are non-refundable except as expressly set forth in these Terms. We reserve the right to change our pricing with 30 days' prior notice.

Subscriptions auto-renew at the end of each billing period (monthly or annually) unless you cancel. You may cancel at any time through the billing settings in your account. Cancellation takes effect at the end of the current billing period, and you will retain access to the Service until that date.

9. Warranty Disclaimer

The Service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that any defects will be corrected.

10. Limitation of Liability

To the maximum extent permitted by applicable law, [Company Name]'s total cumulative liability to you for any and all claims arising out of or related to these Terms or the Service shall not exceed the total fees paid by you to [Company Name] during the twelve (12) months immediately preceding the event giving rise to the claim.

In no event shall [Company Name] be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of data, loss of revenue, regulatory fines or penalties, or costs of FAA enforcement actions, regardless of the cause of action or the theory of liability.

11. Indemnification

You agree to indemnify, defend, and hold harmless [Company Name] and its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or regulation, including FAA regulations; or (d) any content or data you submit to the Service.

12. Termination

Either party may terminate this agreement at any time. You may cancel your subscription through the billing settings in your account. We may suspend or terminate your access to the Service if you breach these Terms, fail to pay applicable fees, or if we reasonably believe your use of the Service poses a risk to us or other users.

Upon termination, your right to access the Service will cease immediately. Safety compliance data (hazard reports, corrective actions, audit logs, training records, safety documents, and SPI readings) will be retained for a minimum of five (5) years following termination as required by 14 CFR §5.99. Personal account information (name, email, login credentials) may be anonymized 30 days after cancellation upon request. You may export all of your data at any time before or after cancellation.

13. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from events beyond the reasonable control of that party, including but not limited to natural disasters, acts of government, internet or telecommunications outages, utility failures, pandemics, civil unrest, or acts of terrorism. The affected party shall promptly notify the other party and use reasonable efforts to mitigate the impact.

14. Modifications to Terms

We reserve the right to modify these Terms at any time. We will provide at least 30 days' notice of any material changes by email or through the Service. Your continued use of the Service after the effective date of any modifications constitutes your acceptance of the updated Terms.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of [State], without regard to its conflict of laws provisions. Any disputes arising under these Terms shall be resolved in the state or federal courts located in [State].

16. Contact

If you have questions about these Terms, please contact us at support@squawk5.com.

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